Five Easy Ways To Consistently Provide World Class Customer Service In The Dental Operatory

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It’s not difficult to exceed your patients’ expectations when they are down in the treatment rooms.

After all, they’re feeling as though they are in a place that they absolutely do not want to be in.

Most patients visiting a Dental Office would rather be somewhere else.

So small deliberate efforts to improve the experience for the patient will elevate their opinion and appreciation of your business.

Here are five things you can implement tomorrow to have your patients saying “Wow! This place is different.”

1. Have the room set up for your patient ahead of time.

Nothing says, “We don’t care” more than not being prepared.

Imagine arriving at a friend’s place for dinner you’ve been invited to and nothing’s even ready?

You wouldn’t be “feeling the love”, would you?

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And really, at the dental surgery, you know what the patient is going to be having, and yet you haven’t got the decency to be ready for them ahead of time?

Time and time again I see practices with patients in the chair and dental assistants running around for local anaesthetic, matrix bands, the Crown and Bridge Lab work…. the list goes on and on.

Tell the patient you are ready for them with your non-verbal communications…. Have everything assembled in advance!

2. Stay with your patient.

A patient should never ever ever be left unattended in a treatment room.

No way!

Leaving a patient on their lonesome for whatever reason is no valid reason.

Leaving a patient unattended is rude.
It shows you are either unprepared or you don’t care.

The patient is paying for your time, so spend time with them.
Sit and visit and listen to their tales and stories.
Ask engaging questions of your patient.
Get to know your patient better.
Try to extract some “Secret Service” information that you can share with your fellow workers that they can use when speaking with this patient on subsequent occasions.

3. Check in on your patient regularly during their treatment.

Some dentists get so engrossed in what they are doing that they forget that there is a human being attached to the tooth that they are working upon, and that that human being has a mind, a heart, and feelings.

Some dentists treat their patients like still life objects and reduce the appointment to a photo shoot for self-promotion at a later date.

Other dentists simply get “caught up in the moment” and fail to check in.

By pausing regularly, and placing a caring hand on your patient’s shoulder you can create a very strong bond with them.

I usually ask my patient,

“are you going OK down there Betty?”

This simply reconnects with the patient and reassures them that we are indeed cognisant with their presence and their perceptions.

I used to check in with my patients several times during a restorative appointment in this way, simply to let them know that I cared.

It’s important to make those connections.

4. The warm towel.

At the completion of treatment, nothing connects better with the patient than having your Dental Assistant greet them with a warm towel when their dental chair arrives in the upright position.

You’ll be amazed at how many patients actually look forward to this part of their appointment.
It may be because they do not get to experience this sort of service very often, or it may be because they have become accustomed to this great service already following previous visits to your dental practice.

Who knows?

All I know is that patients are drawn into a connection with your office and your team members as a result of these lovely warm towels.

5. A sincere and genuine farewell

In the Ultimate Handover process I emphasise the importance of steps six to ten, which are emotional components of the handover as opposed to factual clinical components.

All ten components of the Ultimate Handover process are vitally important.
The last five steps go a long long way towards cementing that perfect connection between the Dentist and the patient.

These steps are:

Look the patient in the eye, and thank them sincerely for their time.

Compliment the patient on being such a great patient for you today.

Everybody loves recognition.

Farewell the patient with sincere wishes of best wishes and good health.

Recognise or re-recognise any significant event coming up for the patient that will occur before their next visit. 

Look to create any Above and Beyond Experiences for the patient.

If the patient has mentioned something personal, the Dentist may have an opportunity to provide an article or small gift that may be appropriate in that situation.

Don’t be seen to be in so much of a hurry that you miraculously vanish into thin air at the end of their appointment.

Remember, they’ve been with you, in your company, for a reasonable period of time.

Make the farewell genuine, like you would for a friend leaving your home following a pleasant dinner party.

Do these five things consistently at every visit for every patient and your patients will definitely notice the difference and will tell their friends about how your Dental Practice is different from all others around.

And they’ll tell their friends how your Dental Practice is so different it could teach a few other businesses about great customer service, and how things should be done.

*****

Have you read my book , How To Build The Dental Practice of Your Dreams [Without Killing Yourself!] In Less Than Sixty Days.

You can order your copy here: Click Link To Order

*****

The Ultimate Patient Experience is a simple to build complete Customer Service system in itself that I developed that allowed me to create an extraordinary dental office in an ordinary Sydney suburb. If you’d like to know more, ask me about my free special report.

Email me at david@theupe.com

Did you like this blog article? If you did then hit the share buttons below and share it with your friends and colleagues. Share it via email, Facebook and twitter!!

 

 

Posted in Business Coach, Customer Service, Dental Coach, Dental Consultant, Dental Practice, Dental Practice Efficiency, Uncategorized, World Class Service | Tagged , , , , , , , , , | Leave a comment

Five Defining Characteristics Of A Well-Led Business

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One of the things you need to have to run a successful business is outstanding leadership.

It’s a quality required of business owners if they want to differentiate their business to stand out and be different.

To stand out, not just amongst similar businesses, but to also stand out as being different amongst businesses in your local community as well.

A well-led business is easy to identify.

1. The business has a clear vision

A clear vision of where the business is going and what that business is trying to achieve.

Without a clear vision, the business has no true purpose, except to “get through” the day, each day.

From day to day, every day.

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Without a clear vision for the business, employees have no direction.

Employees don’t know the purpose of the business:

“What are we trying to achieve here?”

This is the common thought of employees in a business without a clear vision.

2. The leader is not invisible

Everyone in the organisation knows who the leader is.

The leader is present, and appears regularly.

The leader is not hiding, and is not distant.

In a small dental practice, the leader is willing to do what is needed, if needed.

In a large corporation, the leader visits the outlets and visits the employees.

In so many corporations there is a disconnect between the shop floor and the head office.

You don’t want an ivory tower in your business.

“The door to my office is always open.”

This should be your governance.

Look at Richard Branson. He’s not invisible.

3. Clear Systems and Processes

A well-led business has clear and concise systems and processes.

These systems and processes cover in detail the procedures and interactions that occur in your business.

There is a clear understanding from the employees as to what needs to be done, in a clear and precise step-by-step manner.

There are also clear guidelines for interactions between employees and customers, employees and each other, and employees and trade people.

Everyone in the business should be able to refer to a document that covers all processes in the business.

4. Contingency Plans and Damage Controls

A well-led business will also have well documented processes as to what to do when something in the business does not quite go to plan.

Sadly, the media, and social media are overflowing with stories about things that went wrong in any business they can find, and how poorly employees of those businesses handled those departures from the norm.

A great leader trains his team to be able to identify all service defects that can occur in the business.

An even greater leader has his team ready to go with perfect service recovery plans when and if there is a service defect in the business.

The way a business recovers from a service defect reflects on the leadership in that business.

Great leadership empowers its employees to right the wrongs in such a way that the act of recovery is more impressive than if the procedure had been handled correctly in the first place.

5. Create more leaders

A great business grows people within the business, so that those people become great.

A great leader will develop his team to see team members rise up and emerge as leaders in their own right.

Sometimes these team members stay as integral members of the operation, and sometimes they leave your organisation to go on to bigger and better things.

A great leader knows that both these results are a win-win.

Businesses with great leaders stand head and shoulders above their competitors.

Businesses with great leaders naturally attract more customers.

It just makes sense to improve your leadership of your business….

*****

Have you read my book , How To Build The Dental Practice of Your Dreams [Without Killing Yourself!] In Less Than Sixty Days.

You can order your copy here: Click Link To Order

*****

The Ultimate Patient Experience is a simple to build complete Customer Service system in itself that I developed that allowed me to create an extraordinary dental office in an ordinary Sydney suburb. If you’d like to know more, ask me about my free special report.

Email me at david@theupe.com

Did you like this blog article? If you did then hit the share buttons below and share it with your friends and colleagues. Share it via email, Facebook and twitter!!

 

 

Posted in Business Coach, Customer Service, Dental Coach, Dental Consultant, Dental Practice, Dental Practice Efficiency, Uncategorized, World Class Service | Tagged , , , , , , , , , | Leave a comment

Do You Know When To Let Go?

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This morning a story on Facebook has gone viral, with dire consequences for the business concerned.

A woman has taken to Facebook to vent as a result of being humiliated at a hair salon in Western Sydney.

Now I can see the salon’s point of view…..

The woman, who has never used the salon before, has turned up and had a service but because of a mix-up, has left her purse, with cash and cards, at home.

Easy to do.

Here’s her post right here:

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The lady is able to find $15.00 of the $30.00 service fee, but the salon has insisted that she stay put and get someone to bring the remaining $15.00 down to the salon.

We’re talking $15.00….

Not fifteen thousand!!!

As the woman tells in the story, she has asked if she can transfer the money [using her phone] into the salon’s account.

Answer: NO! [from the salon]

Well heck, why NOT?

What was the problem with that for the salon?

There’s the problem right there…the salon is not accepting of a reasonable solution.

And so the salon has just invested $15.00 in a bad media campaign.

Poor option.

Very poor option.

Simple fact is that the salon is part of a bigger multi-location organisation, and so the manager is not the owner.

And the manager has shown that she’s not the right person to be in charge.

Because although she’s probably followed company “policy” to prevent a runner, what she’s ended up doing is purchasing a very irate customer for the business.

And I know it’s not fair.

And I know that the customer has made and created her own mistake.

And I know that this business has probably suffered runners in the past.

But the customer did offer to leave her bag, and mobile phone as security as she went home to get her purse.

But the manager dismissed this as a solution.

Silly manager.

Sadly, this customer’s predicament, which is really not the salon’s fault, has escalated into the salon’s problem, in the same way that the Seinfeld characters ended up in prison for failing to obey the Good Samaritan Law when it needed to be.

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The salon manager needed to be on damage alert.

But she was not.

I’ve written about this sort of issue before.

Sometimes you have to let go.

And you have to know WHEN to let go, and when it’s worth more to let go.

That’s what should have happened here.

Sadly, the salon has bought itself a whole heap of bad publicity.

Maybe enough bad publicity to go out of business…

For $15.00??

In this day and age of social media amplification, there’s no winning, even if you are in the right.

Which wasn’t the case here….

Really, the manager should have let go….in just the same way that I dropped the rope in my previous blog post.

There’s a serious lesson here for all businesses.

You really do need to know when to let go, for your own sake.

Kenny Rogers sang it so eloquently:

“Know when to hold ’em. Know when to fold ’em”

*****

Have you read my book , How To Build The Dental Practice of Your Dreams [Without Killing Yourself!] In Less Than Sixty Days.

You can order your copy here: Click Link To Order

*****

The Ultimate Patient Experience is a simple to build complete Customer Service system in itself that I developed that allowed me to create an extraordinary dental office in an ordinary Sydney suburb. If you’d like to know more, ask me about my free special report.

Email me at david@theupe.com

Did you like this blog article? If you did then hit the share buttons below and share it with your friends and colleagues. Share it via email, Facebook and twitter!!

 

 

Posted in Business Coach, Customer Service, Dental Coach, Dental Consultant, Dental Practice, Dental Practice Efficiency, Uncategorized, World Class Service | Tagged , , , , , , , , , | Leave a comment

Most Dentists Have Trouble With Addressing This One Behaviour….

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It’s funny, but for some reason dentists have difficulty with confrontation.

I see dentists often say to me:

“I couldn’t ever say that”

And really, by not doing what I tell them they should say, these dentists are committing themselves to extra misery and despair.

And I’m not talking about SELLING.

I’m talking about staff issues.

I hear of an inordinate number of dentist employers who don’t like the idea of having to resolve conflicts in the Dental Office.

And sometimes that conflict is including them, the dentists.

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Have you ever had a staff member roll their eyes at you?

Have you ever had a staff member huff and puff?

Or cross their arms?

Because that staff member disagreed with something that you as the dentist owner has said, done or asked?

And it shouldn’t be so….

We’ve all watched enough military movies to know that for an army to perform optimally there needs to be a chain of command…. and respect.

Haven’t we?

One of my previous employees was a dental assistant in the Royal Australian Navy.

And her words were:

“Rank commands respect”

In a dental practice, employees expect their owner to be civil and courteous.

But we need to understand, that our owner has invested a lot of time and money into the business, and for that fact, that they are owner, there needs to be respect shown to them.

Those without “skin in the game” need to be mindful that they will be asked to do things by those who own the business.

And as long as those tasks are not illegal or immoral, then they should be performed when asked for, without an eye roll or a huff, or any other sign of disdain.

Sadly, a dentist I know is finding himself on the receiving end of the “attitude” eye rolls from one of his team members, whenever there’s a change of plans in the dental day.

And that sort of behaviour from the employee needs to be addressed and eliminated.

Because in a small office of sometimes only three or four employees, there can’t be any signs of dissention.

Or “pushing the envelope”…

Sadly, performing dentistry is one of those “events” where we try to estimate the time needed for certain procedures, but sometimes we end up with unexpected surprises that make our days a little more challenging.

This dentist I was talking about was receiving eye rolls from a team member every time one of these challenging moments surfaced.

And when the eye roll appeared, this outward display of dissatisfaction from the team member would upset the dentist.

And sometimes eat away at the dentist because the dentist disliked confrontation.

And sometimes the eye roll would cause the dentist to be worried all day by this earlier sign of dissatisfaction from the team member…

So what should you do if this happens in your office?

Obviously this behaviour needs to be addressed.

And quickly.

Because it can eat away and away and away if it is not addressed.

My advice is that resolution needs to be found sooner rather than later.

Firstly, it is not appropriate to discuss the behaviour in front of the patient.

However, as soon as possible is better than a few days later.

You can’t discipline a puppy for going to the toilet on your carpet three days after the event.

The puppy doesn’t understand.

And so you need to speak with the team member as soon as is possible.

I like to approach the team member and let them know that there’s something that I need to discuss with them. And organise a time to do so.

At that meeting I’d say:

“I’m not sure whether you knew that you did this, but today with Mrs. Jones I felt some eye rolling by you towards me when I changed the schedule, and I didn’t like how that made me feel…”

And whether the team member concedes this behaviour or not, I need to let them know that this behaviour is not appropriate.

“There’ll always be times in dentistry when we have to be flexible for our patients, and that’s what happened for Mrs. Jones. And while I understand it’s a change, we have to be professional.”

“Rolling our eyes is not professional, is it?”

During my time as a business owner I’ve even seen staff roll their eyes in agreement, towards each other, as a sign of mutual objection about a situation or about a patient.

And that’s a behaviour that also needs to be addressed.

It wouldn’t be appropriate in the military.

Why should it be tolerated in a small business environment?

*****

Have you read my book , How To Build The Dental Practice of Your Dreams [Without Killing Yourself!] In Less Than Sixty Days.

You can order your copy here: Click Link To Order

*****

The Ultimate Patient Experience is a simple to build complete Customer Service system in itself that I developed that allowed me to create an extraordinary dental office in an ordinary Sydney suburb. If you’d like to know more, ask me about my free special report.

Email me at david@theupe.com

Did you like this blog article? If you did then hit the share buttons below and share it with your friends and colleagues. Share it via email, Facebook and twitter!!

 

 

Posted in Business Coach, Customer Service, Dental Coach, Dental Consultant, Dental Practice, Dental Practice Efficiency, Uncategorized, World Class Service | Tagged , , , , , , , , , | 2 Comments

Sometimes These Little Things Make The Big Differences.

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Last month my wife and I travelled around the UK.

Well England, actually.

And we stayed in eleven different accommodations over the fourteen nights we visited.

One of the things that really stood out for us was at one small boutique hotel that we stayed at.

It was only small, but to us, in customer service, it was an incredible point of difference….

Now, to frame this up, remember that most accommodations do not have undercover parking for guests.

In fact, some accommodations had no parking at all, and so street parking was the only alternative.

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However, at Congham Hall where we stayed in Grimston in Norfolk, which did have on site parking, we were greeted with the following note on our driver’s window on the morning of our departure:

“Happiness is a Clean Windscreen.
You found it at Congham Hall.”

 Now this got us thinking…

How many other hotels on our trip were bothering to do something like this?

Not many!

And how easy was it to do?

Very, very easy.

How much do you think that this exercise cost Congham Hall?

Not very much at all…..

And there in lies the answer.

Something like cleaning windscreens for your customers is easy to do, but it’s also easy not to do.

And by doing it, how many guests would have left Congham Hall with a feeling of warm fuzzies, as opposed to a feeling of not much at all?

Because not much at all is what they get dished up everywhere else….

So what does something like this mean to you and your dental practice?

Well, that’s simple.

How can you at your office find things to do for your valued customers and patients that will leave those customers saying:

“WOW!!”

As opposed to saying nothing at all.

Or thinking something worse, like:

“Is that all there is for what we are paying?”

Because if that’s what your customers are thinking, it means that your business could be skating on very thin ice.

Because it’s only going to take something small being offered up by one of your competitors and some of those customers you thought would never change dentists will actually do so.

So what could you do?

Firstly, what can you do for your patients that other dentists simply are not thinking of?

Why not get your team brainstorming this thought?

If your Dental Office has a patient parking facility, could you clean the windscreens on their cars as a service to them, so they can drive away from your office with that “Just Cleaned By The Dentist Feeling” on their windscreen?

What about inside your office?

While your patients are being treated, why not offer to charge their devices for them?

Or how about complimentary Wi-Fi access for your patients?

After all, you’ve got the Wi-Fi. Why not offer it to your patients?

If its good enough for Starbucks, Westfields and Maccas to do it, then why not you?

How about complimentary lens cleaning on your patients’ spectacles and sunglasses?

No other dentist is doing it, so why shouldn’t you?

I know of Dental Offices where patients receive complimentary hand massages and paraffin applications.

The thing is, it doesn’t take much to stand out from the crowd…

Because most dental offices, and most businesses for that matter are simply marking time and going through the motions, it’s very easy to create multiple points of difference for your office compared to theirs.

And thinking out those points of difference is easy.

Putting those ideas you come up with into action, and keeping to those plans?

Well that’s where the rubber meets the road….

*****

Have you read my book , How To Build The Dental Practice of Your Dreams [Without Killing Yourself!] In Less Than Sixty Days.

You can order your copy here: Click Link To Order

*****

The Ultimate Patient Experience is a simple to build complete Customer Service system in itself that I developed that allowed me to create an extraordinary dental office in an ordinary Sydney suburb. If you’d like to know more, ask me about my free special report.

Email me at david@theupe.com

Did you like this blog article? If you did then hit the share buttons below and share it with your friends and colleagues. Share it via email, Facebook and twitter!!

 

 

Posted in Business Coach, Customer Service, Dental Coach, Dental Consultant, Dental Practice, Dental Practice Efficiency, Uncategorized, World Class Service | Tagged , , , , , , , , , | Leave a comment

This One Piece Of Advice Will Grow Your Business Exponentially

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One of the major dilemmas facing all business owners is manpower.

When is the right time to add staff to your operation?

I often hear dental office owners saying:

“I’ll add staff when we get busier”

But really, the opposite is what is needed.

You need to be adding staff so that you can become busier.

A business that is poorly staffed will limit it’s own growth…. severely.

It will choke itself.

Business owners need to be able to recognise “tipping points” as to when is the right time to increase and add extra team members.

In Dentistry I see it all the time

I see staff trying to fulfill multiple duties and rolls, sometimes simultaneously.

And nothing ever goes right then.

You see Front Office staff being called to the back to help out with sterilisation.

And this then leaves an unmanned or under-manned Front Office where arriving patients and guests are not greeted in an optimal manner.

And in so doing, the office subliminally offends arriving patients who may be considering complex and expensive treatment, while the owner tries to save a few measly dollars per hour on manpower.

Because having insufficient greeters does not create a positive buying environment.

What about the Dental Office that does not have sufficient manpower to answer *ALL* incoming telephone calls?

And so calls go through to a machine or to a service?

Or sometimes they plain simply ring out?

What sort of a message does that send to the caller?

Or sometimes the calls are answered by team members that are not skilled or trained to answer them optimally….

Does that create inspiration in the mind of the caller?

We all know the disappointment we feel when we go to the theatre and find out, just before the curtain goes up, that the role of a lead performer is being taken tonight by an understudy!

And the only person in the audience happy about that is the understudy’s mother….

Everyone else feels that they’ve paid top dollar for a lesser product….

And that’s the message that you’re sending to your callers when the dental assistant or the dentist answer the phone, without the necessary skills required to do that job to the best of their ability.

On the one hand the business owner is wanting to grow the Dental Office, but on the other hand he’s got the office on a choker leash, preventing it from growing organically.

We all know that image of a young dog let off its leash at the local park?

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It runs and it runs and it runs….

And that’s what our business is wanting to do, if only we would let it off its strangulating lead…

The final thing that insufficient staffing does to your business is it emotionally demoralises those who work there and are overworked.

Sure a day here, an hour there, good staff do not mind.

But when an office consistently is struggling to provide service to its valued customers because there are too many things that need to be done and not enough staff at the right times…well that just wears your good people down.

In the movie “Field Of Dreams” we were told constantly:

“If you build it he will come”

With your business, sometimes you need to trust the force.

If you build it, the patients will come.

If you do not, they will not.

They will be turned off and go elsewhere…

*****

Have you read my book , How To Build The Dental Practice of Your Dreams [Without Killing Yourself!] In Less Than Sixty Days.

You can order your copy here: Click Link To Order

*****

The Ultimate Patient Experience is a simple to build complete Customer Service system in itself that I developed that allowed me to create an extraordinary dental office in an ordinary Sydney suburb. If you’d like to know more, ask me about my free special report.

Email me at david@theupe.com

Did you like this blog article? If you did then hit the share buttons below and share it with your friends and colleagues. Share it via email, Facebook and twitter!!

 

 

Posted in Business Coach, Customer Service, Dental Coach, Dental Consultant, Dental Practice, Dental Practice Efficiency, Uncategorized, World Class Service | Tagged , , , , , , , , , | Leave a comment

Position Yourself Opposite To What Is Expected.

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On a recent trip to the USA I saw a sign in a restaurant that was positioned diametrically opposite to the way that most people think.

And I’m sure this stance, as expressed in this sign, was well thought out for a reason.

More on this sign shortly…

The sign started me thinking.

How often do we as business owners take the opportunity to present a case, or take a position that is so far out there in left field that it creates a double take for our audiences?

And have you ever done this?

Have you ever been so far out into “left field” that you have your competitors wondering exactly what it is that you are up to?

My thoughts are that one of the surest ways of insulting your customers and potential customers is to appear *mean* when it comes to payment options.

And I see this happening time after time after time.

And I’m sure you do too….

How many times have you heard a business say:

“I’m sorry. We don’t take American Express”

Or even worse:

“I just need to let you know that there’s a 2.5% surcharge on all American Express purchases.”

What virtual “slaps in the faces” do these comments convey?

These comments are both very insulting…and ignorant.

Firstly, not accepting American Express, which is a very widely accepted CHARGE card is insulting to Amex members, each and every time they request to use their cards.

Secondly, Amex members know that most stores do not take a truckload of Amex sales, so that even if American Express does charge the merchant more, the additional sales they make via Amex will not send that Merchant broke due to them having to pay Amex the extra commission.

It’s a piddly little extra amount.

Thirdly, because Amex is a CHARGE card and not a CREDIT card, the customer has the ability to pay their monthly Amex off in full every month.

So the Amex Customer is more likely to be able to spend more than the Credit Card user. And that’s got to be better for business?

So why not do what this restaurant in Manhattan did?

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Why not turn the Amex debate on its head?

Why not reward Amex customers and give a slap in the face to those customers who do not have an Amex?

Make those non-Amex customers have to run to an ATM cash machine….

Years ago I turned the accounts receivable list in my Dental Office on its ear.

I was sick and tired of the failure of the people who owed me money to come and settle their accounts.

[Oh and by the way, the reason you have accounts receivable is that someone on your team, and it may be you doc, is allowing your customers to treat you like a line of credit]

It infuriated me that people who were delaying paying me the money that they owed me for services rendered were happily sharing their “triumphs” over me with all who would listen.

While I had my own debts that I was borrowing for…

So here’s what I did.

One Christmas, I sent a letter to each of the customers who owed me money that they should have paid to me.

And the letter read:

It’s Christmas, and Christmas is a time of giving.

So, as my gift to you, I’ll be giving your account to a debt collector if you do not pay me the money that you owe me within the next two days.

Merry Christmas…..

This letter resulted in a large number of outstanding accounts receivable being settled quickly.

Some begrudgingly. But quickly.

And I’d much rather be known as the Dentist who’s not going to be letting anyone take advantage of them.

Rather than the dentist who it was easy to get “free treatment” from…

Worked like a charm.

From that day forth my accounts receivable outstanding was never an issue.

Was it worth taking the opposite tack to create a positioning that was a distinct point of difference?

I think YES.

*****

Have you read my book , How To Build The Dental Practice of Your Dreams [Without Killing Yourself!] In Less Than Sixty Days.

You can order your copy here: Click Link To Order

*****

The Ultimate Patient Experience is a simple to build complete Customer Service system in itself that I developed that allowed me to create an extraordinary dental office in an ordinary Sydney suburb. If you’d like to know more, ask me about my free special report.

Email me at david@theupe.com

Did you like this blog article? If you did then hit the share buttons below and share it with your friends and colleagues. Share it via email, Facebook and twitter!!

 

 

Posted in Business Coach, Customer Service, Dental Coach, Dental Consultant, Dental Practice, Dental Practice Efficiency, Uncategorized, World Class Service | Tagged , , , , , , , , , | Leave a comment